After Windows 10 performed its updates in our Lenovo Thinkpad T470p laptop, we could not use the camera. The symptoms were the following: When we tried to use the laptop camera, the camera turned on (led light is green) and after 2 seconds it turned off (led light off).
The laptop has Windows 10. In detail:
PS C:\Users\sbobos> [System.Environment]::OSVersion.Version Major Minor Build Revision ----- ----- ----- -------- 10 0 18362 0
We had searched through the web and followed multiple steps, but the camera was still not working:
- [SOLVED] Lenovo – Built-in webcam camera not working (Windows 10)
- Google : lenovo camera switches off automatically
- Google: lenovo camera not working windows 10 update
My computer looked like as it the solutions described above:
The camera permissions:
The Lenovo Vantage configuration was:
Camera driver properties:
The actual problem:
After more than 3 hours it struck us in the head: “Why don’t we have a look in Windows log?”. While inspecting it, we stumbled upon this error:
Faulting application name: svchost.exe_FrameServer, version: 10.0.18362.1, time stamp: 0x32d6c210 Faulting module name: RsProvider.dll, version: 184.108.40.206, time stamp: 0x57ee1a06 Exception code: 0xc0000005 Fault offset: 0x000000000007bd6d Faulting process id: 0x24b4 Faulting application start time: 0x01d5a4ef579b77f9 Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: C:\Program Files\Realtek\RsProviders\RsProvider.dll Report Id: c07bcfb8-dfcc-401d-b116-72ccc3417d71 Faulting package full name: Faulting package-relative application ID:
The error appeared whenever we were trying to use the Camera.
After searching this error at Google, I found this blog post where it gives the final solution using registry.
- Create a Restore Point first.
Regedit.exeand go to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
Create a REG_DWORD value named EnableFrameServerMode and leave the data to 0. If you’re using Windows 64-bit, make the changes here, in addition:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform
The above key is for 32-bit applications running on a Windows 64-bit computer. Exit the Registry Editor.
No other solution had worked for us. We hope that FrameServer is not used by another program so this trick will not cause any more issues.
I hope it helped! Happy new year 2020!